Collections Specialist

Currently College Park Family Care Center has openings for collectors in the Billing Department.

Some of the major responsibilities include:

  • Contact and follow-up with patients regarding delinquent statement balances and accounts on a budget plan.
  • Document discussions with and/or promises from patients in the collections system.
  • Locate accounts with old or bad information through skip-tracing.
  • Analyze and determine reasons for either actual or potential delinquency and assist patients in developing a plan to pay accounts current.
  • Provide counseling and budgeting suggestions in assisting patients with repayment of obligations.
  • Work directly with, and act as a representative of CPFCC between, outside collection agencies or attorneys.
  • Prepare and/or compile necessary reports for management, board, staff, or regulatory agencies.
  • Promptly answer phones in a courteous and friendly manner utilizing a pleasant voice inflection.
  • Post all patient payments and agency payments to appropriate accounts.
  • Research and resolve all questions and discrepancies presented by patients.
  • Process correspondence from patients concerns regarding account.

Excellent customer service abilities, problem solving skills and computer skills are required.

One or more years experience in collections required; medical billing experience preferred.

College Park provides a competitive benefits package and a family friendly working environment.

To apply for this position click here.

Only electronic applications will be accepted.